Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network https://remotemode.net/become-a-help-desk-engineer/ infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. Desktop support specialists tend to make the most money working in the finance https://remotemode.net/ industry, where they earn an average salary of $53,933. In contrast, help desk engineers make the biggest average salary, $67,498, in the finance industry. In the US, help desk technicians earn a base salary of $48,310 and $2,555 in additional pay per year on average [2].
How much does a help desk technician make?
Completing a Professional Certificate or other types of education can be worthwhile. For example, IBM offen IT Support Professional Certificate that you can use to gain vital IT skills and experience. Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources. In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills.
- Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933.
- We’ve determined that 51.1% of help desk engineers have a bachelor’s degree.
- Completing a Professional Certificate or other types of education can be worthwhile.
- For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities.
- Use online forums, social media groups, and local meetups to connect with like-minded individuals.
The highest salary varies based on location, experience, and certifications. Senior help desk roles or management positions typically offer higher salaries than entry-level positions. Yes, help desk positions are in high demand as companies increasingly rely on technology and require skilled technicians to provide IT support. By following this guide, you’ll be well on your way to building a successful career as a Helpdesk Engineer. With the right combination of certifications, experience, and networking, you can thrive in this dynamic and rewarding field.
Top 10 most affordable universities for help desk engineers
Help desk technicians belong to the occupational field of computer support specialists. The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3]. Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts.
Use online forums, social media groups, and local meetups to connect with like-minded individuals. The CompTIA Network+ certification is essential for those looking to deepen their understanding of networking concepts and protocols. It covers network design, implementation, and management, providing a solid foundation for Helpdesk Engineers.
Systems Engineer
Learn how Azure Active Directory, On-Premises Active directory and Azure AD Domain Services (AADDS) integrate together… Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT… Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate… Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact… Tech support can be challenging due to the need for problem-solving, multitasking, and meeting deadlines. However, it can also be rewarding when resolving issues and helping clients.
