nine. Their customer support team is notoriously tough to work at
Based on more than 900 account within the Consumer Circumstances, Suits has received on issue with the participants previously getting bombarding them with emails from their own site and out of its companion businesses. Occasionally, the amount out of characters is far more than participants bargained to own when they registered.
When you find yourself Match’s technical support is actually top notch, it appears to be the customer support team has did shorter admirably. Sort through the newest grievances on Bbb webpages and you select one story immediately after yet another out-of a dissatisfied user making an application for the membership repaired or trying to get a refund being handled badly by a customer service rep.
“Impolite customer support! I tried buying something special membership. The consumer solution associate copied one another email addresses down incorrect and you may I found myself incapable of submit that it “gift” on-time. When trying to make contact with support service through current email address, it went us-responded. The first occasion We called the customer care user, it duplicated on the correct advice and you will said I would in the future rating a confirmation. This article try once more never ever gotten. I’d to call right back an additional additional time to understand the order couldn’t feel modified and they had to refund your order and you will lso are-charge me. The original user lied if you ask me! Whenever i discovered a lower stated price on the web a short while afterwards, they might not borrowing the quantity under consideration. As opposed to seeking focus on me, customer service fought beside me. I cannot trust the way they cure customers! While i expected to talk to anyone in corporate, I became provided a beneficial P.O. Field.”
Almost every other reports speak of similar displays from callousness, ineptitude, and/otherwise rudeness from Match’s customer service team. (suite…)